All Returned Merchandise items must be accompanied with a valid RMA (Returned
Merchandise Authorization) number issued by our Customer Service Department.
This RMA number is required for both returns and repairs. All items arriving at
AG Organics without a valid RMA number are automatically refused.
After obtaining the RMA number, you will need to send the package to the
address given to you at the time you obtain the RMA, shipping prepaid and
insured. Please make sure to mark your package clearly with the valid RMA
number to insure acceptance. No package will be accepted if it is shipped
"COD", "Freight Collect", or "Third Party Billing". Please include a brief
description of the reason for the return, even if you have previously described
the problem when requesting the RMA Number.
These items can only be returned if they were damaged or shipped to you
incorrectly. Please be sure to inspect all packages upon arrival &
note any damage with the delivery driver.
The customer is responsible for shipping charges on all returns unless we have
shipped the product to you in error or if it was damaged by the carrier.